AURALUNA SRLS

Company Policies

Last updated: 3 August 2026

The practical rules behind every order we produce and ship: sampling, minimums, payment, shipping, returns, labelling and how we work with our suppliers.

01Sampling policy

Prototype requirements, price and any credit against production are confirmed in the project quotation.

Included fit corrections and additional rounds are stated in writing before sampling begins.

02Minimum order quantity

Minimum quantities are confirmed by style, material, colour split and production arrangement in each quotation.

03Payment policy

Payment schedule and method are confirmed in each quotation and invoice. This website accepts quote requests but does not collect payment.

04Shipping policy

The applicable Incoterm, place of handover, packing, documents and freight responsibilities are stated in each order confirmation.

The dispatch date is confirmed order by order after the agreed production and quality steps are complete.

05Returns and remakes

Return rights for finished stock are stated in the applicable quotation or order confirmation and are subject to mandatory law.

Made-to-order goods are assessed against the approved specification; remedies for confirmed non-conformity are agreed case by case and under applicable law.

06Labelling and origin

Labelling requirements are reviewed against EU Regulation 1007/2011 and the rules applicable to the destination. Origin statements are used only when supported by the documented manufacturing route.

07Responsible manufacturing

Supplier and workshop requirements, available documentation and applicable textile compliance checks are confirmed for each project.

We do not produce, trade or ship anything outside clothing, leather goods, accessories and home textiles.

08Client-area access policy

Accounts for the reserved area are granted to verified business customers. Every registration is reviewed manually by our team before access is enabled, and accounts can be suspended if the details provided cannot be verified.

AURALUNA SRLS · Via di Mezzo a Vergaio 7/1/D, 59100 Prato (PO), Italia · P.IVA 02659180976 · contact@auralunasrls.com